Customer Success Manager
MixRank tracks your customers so you don't miss an opportunity:
Mobile App & SDK Intelligence: we have the most comprehensive database of mobile apps, developers, SDKs, technologies, services, and integrations. Hundreds of the top mobile technology and services vendors have used us to grow sales, react to competitors, plan market strategies, and retain customers.
Web Tags & Ads Intelligence: we continuously crawl the web, detecting tags, ad campaigns, technologies, SaaS & social integrations, and much more. Identify new customers using thousands of fingerprints that predict buying behavior, market fit, and budget.
For more information about what we do, check out Mixrank.com
Universal Music Group
Partnerships Sr. Manager & Audio Engineer
- Spearhead the development and execution of identity and collateral materials for major initiatives. Manage creation, production, and dissemination of audio & song composure
- Create/coordinate production schedules, improve ongoing relationships with partnerships, agencies, & companies.
- Conduct media relations program, scheduling, meeting materials/agendas, logistics, web updates, report generation
Customer Success Associate
- 96% conversion/satisfaction rate
- Point of contact for customer training, data conversion, setup/configuration, and troubleshooting.
- Conduct online training sessions/demos for new clients & lead on-boarding process.
- Track/measure metrics that help inform team growth, overall customer satisfaction, and business revenue.
Portland Trail Blazers
- Impacted business partner revenue, achieving more than 150% increase through continual communications and liaison efforts with franchisees, clients, and sales team members
- Promoted the design & development of policies, systems, and strategic initiatives; assisting with facilitating the organization, planning, and implementation process