• Wictorex Ngo (Victor)

  • Experience

    Here's what I've done so far!

    MixRank

    Customer Success Manager

    MixRank tracks your customers so you don't miss an opportunity:

     

    Mobile App & SDK Intelligence: we have the most comprehensive database of mobile apps, developers, SDKs, technologies, services, and integrations. Hundreds of the top mobile technology and services vendors have used us to grow sales, react to competitors, plan market strategies, and retain customers.

     

    Web Tags & Ads Intelligence: we continuously crawl the web, detecting tags, ad campaigns, technologies, SaaS & social integrations, and much more. Identify new customers using thousands of fingerprints that predict buying behavior, market fit, and budget.

     

    For more information about what we do, check out Mixrank.com

    Universal Music Group

    Partnerships Sr. Manager & Audio Engineer

    - Spearhead the development and execution of identity and collateral materials for major initiatives. Manage creation, production, and dissemination of audio & song composure
    - Create/coordinate production schedules, improve ongoing relationships with partnerships, agencies, & companies.
    - Conduct media relations program, scheduling, meeting materials/agendas, logistics, web updates, report generation

    GoAnimate

    Customer Success Associate

    - 96% conversion/satisfaction rate

    - Point of contact for customer training, data conversion, setup/configuration, and troubleshooting.

    - Conduct online training sessions/demos for new clients & lead on-boarding process.

    - Track/measure metrics that help inform team growth, overall customer satisfaction, and business revenue.

     

    Portland Trail Blazers

    Account Manager

    - Impacted business partner revenue, achieving more than 150% increase through continual communications and liaison efforts with franchisees, clients, and sales team members

    - Promoted the design & development of policies, systems, and strategic initiatives; assisting with facilitating the organization, planning, and implementation process

    Nordstrom

    Business Development Coordinator

    - Achieved 125 % annual increase in business with targeted accounts by formulating and implementing key marketing and sales-management programs

    - Excelled objectives to promote organization and services for all employees & customers

    Comcast

    Product Support Representative

    - Implemented consistent metrics, reporting, and quality of customer care
    - Boosted routine performance analysis of the Customer Care Operations department to ensure optimum productivity by training 10+ new employees over 1 year

  • Subsidiary

    Freelance/Projects

    Speedo

    Quality Assurance Product Tester

    Stheart

    Product Coordinator

    TWLOHA

    Suicide Prevention Advocate

  • Education

    "The capacity to learn is a gift, the ability to learn is a skill,the willingness to learn is a choice." - Brian Herbert

    Portland State University

    Bachelor of Arts (BA) Business Psychology

    Minor in Business Administration

    • Orientation Leader
    • Resident Assistant
    • Equal Access Scholar
    • Diversity Outreach
    • Student Support Services

    Thousand Oaks High School

    • National Honors Society
    • School Ambassador
    • Student Support Group
  • Community Work

    "No matter how educated, talented, rich, or cool you believe you are - how you treat people ultimately tells all. Integrity is everything." - Anonymous

    Hands On Bay Area

    Community & Events Volunteer

    Project 

      Homeless

    Connect

    Program Assistant

    The Humane Society

    Animal Care & Adoption Associate

    YMCA| Boys & Girls Club

    Lifeguard & Aquatics Volunteer Instructor

  • Volunteer Highlights

    Proud accomplishments and moments from my community work, teamwork makes the dream work!

  • Fun Stuff

    *if you have the time please checkout my music page as well - I do drum covers! - thank you

    https://wictorex.bandcamp.com/

    In my free time when I'm not working or volunteering, I can probably be found playing music, swimming in the water, hanging out, exploring new places... or just being a hermit at home curled up listening to music, reading self help books, and watching youtube videos.